IT Team Lead

 IT TEAM LEAD

£30,000 - £35,000 Per Annum + Excellent Benefits

South Bristol

IT TEAM LEAD

My South-Bristol based client are looking to add an IT Team Leader to the business due to an increase in workload. You must have experience working for an MSP. Some of the technologies you would be expected to deal with include Windows Server, VMware, Hyper-V, Microsoft Exchange, Office 365 and RDS. A good base of networking knowledge and VOIP systems is highly desirable. You need to hold a full UK driving licence.

The Job

Lead, Manage & Mentor the service desk engineers.

Training and supporting 1st and 2nd line engineers.

Liaise with clients to make sure that they are happy and your team and solutions are running smoothly and are adequate for their current & future needs.

Manage and oversee rollout of new technologies/services across the customer base.

Creating, Managing & Improving both Individual & Team KPIs and Performance Metrics.

The Person

Experience of working in a MSP.

Experience leading a small team or mentoring junior members of staff.

At least 2 years' experience in IT.

MS Office 365 migration experience.

Good understanding of general server, storage and networking technologies.

Good communication skills Good documentation skills.

Customer focussed.

Able to work well as part of a team and individually.

Maintain awareness of new and emerging technologies

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