Service Desk Agent (1st Line)

SERVICE DESK ANALYST - 1st LINE

£22,000 - £24,000 Per Annum + Excellent Benefits

SERVICE DESK ANALYST - 1st LINE

Amber Resourcing are looking for a talented Service Desk Agent (1st Line) to join an expanding and fast-paced IT MSP. Working from a modern, open plan office; expect an exciting and varied role delivering day to day customer service and support for their wide client base. The client offers strong progression opportunities for the candidate willing to go the extra mile.

Joining as a 1st Line team member you will be involved in driving the customer experience, playing a vital role ensuring the delivery of great customer service.

You will provide fast and intelligent telephone triage and call prioritisation, accurately directing calls to the appropriate team. You will follow defined service procedures and processes to action various client requests.

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