2nd Line Support - £30,000 - Lympne - Kent

  • Kent, South East
  • £25,000 - £30,000 per annum
  • Permanent

2nd Line Support - £30,000 - Lympne - Kent

To provide comprehensive high quality services and support to the FFX business at the physical Head Office, Warehouse, store sites and the company cloud-based platforms. Ensure the ongoing security and optimum performance of the network and infrastructure service is maintained. Ensure high quality IT support services are delivered to the FFX staff within an ITIL framework.

Main responsibilities

  • Delivers robust, efficient and professional operational IT service to all FFX colleagues
  • Maintains documentation of systems, maps, procedures, user and technical information.
  • Responds to out of hours critical alerts as required.
  • Supports the FFX network equipment, PCs, Laptops and services, servers (physical and virtual), network storage devices, network communications equipment to provide continuous service to the business.
  • Supports the FFX Internet & VPN connectivity and services: connection to general internet and specific external resources, including Microsoft Azure.
  • Manages the FFX Telecoms equipment and services via the 3rd party providers.
  • Delivers technical support as part of an ITIL Service desk team to provide best in class IT service and support.
  • Maintains current knowledge of best practice through self-study, courses and CBT.
  • liaison with 3rd party providers to ensure current software versions deployed are up to date
  • Deliver appropriate security updates and patches to maintain security.
  • Maintains the company network availability and resilience through regular review and ongoing monitoring.
  • Supports the configuration and deployment of hardware resources


  • Actively learns and self develops to stay up to date with developments in area of expertise and to meet the changing needs of the job, team and organisation by participating in appraisal and appropriate learning activities.
  • Contributes to FFX as an organisation and to its positive culture and values.

2nd Line Support - £30,000 - Lympne - Kent

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